• Appointment information during Covid-19

    Please and kindly observe the necessary protocols we have put in place for staff and patient safety.

    Pre-appointment Screening and Patient Communication

    • We will be using digital forms, where possible.  Please complete your online forms via your email reminder before your appointment.  This is especially important as there are Covid-19 questions which allows us to determine any risk and schedule appointments accordingly to reduce the spread of infection. 

    Staggering appointments

     

    Whenever possible, the appointments will be staggered and prolonged to allow time for thorough cleaning and facilitate social distancing between cases.

     

    Arrival at the practice and the Check-in Process

    • Please check in for you appointment online when you arrive by clicking on the link in your reminder email.  If you didn't receive a reminder email, please inform the receptionist you have arrived when you enter the practice.
    • If you pay for your dental treatment, please bring your debit card so you can make a contactless payment.  You may check if you are entitled to free dental treatment here https://www.nhsbsa.nhs.uk/help-nhs-dental-costs/free-nhs-dental-treatment 
    • Please still wear a facemask and sanitise your hands before entering.
    • Please enter the practice at the time of your appointment to ensure adequate social distancing.
    • Leave your coats/ bags in car.
    • Please use the toilet before leaving home. Please arrive early for your appointment. Patients who arrive late will not be able to be seen due to additional measures in place.
    • If we have concerns about Covid you may need to attend Liverpool Dental Hospital for your care.
    • You must attend the practice alone, unless you require a carer
    • You will be asked to use an alcohol based hand sanitiser upon arrival
    • Our staff will be wearing personal protective equipment, please don’t be alarmed by this!  It is for your safety and ours.

    Restricted Practice Entry

     

    Entry to the practice will be restricted to essential staff and patients by appointments only. We would ask you to attend on your own whenever possible.

     

    Preparation for treatment

    • Please avoid touching your face/ eyes and mouth when in the practice.
    • The dentist will remove and replace any dentures.
    • During your treatment we will wear the necessary personal protective equipment.

    Upon completion of your treatment

    • Your dentist will provide any after care advice, this may also be emailed to you if you have had an extraction.
    • You will be directed to the exit is by a member of staff and asked to sanitise your hands upon departure.  We thank you for your understanding and cooperation in these difficult times.

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We are a Data Controller under the terms of the Data Protection Act 2017 and the requirements of the EU General Data Protection Regulation.
This Privacy Notice explains what Personal Data the practice holds, why we hold and process it, who we might share it with, and your rights and freedoms under the Law.

Types of Personal Data

The practice holds personal data in the following categories:
1. Patient clinical and health data and correspondence.
2. Staff employment data.
3. Contractors’ data.

Why we process Personal Data (what is the “purpose”)

“Process” means we obtain, store, update and archive data.
1. Patient data is held for the purpose of providing patients with appropriate, high quality, safe and effective dental care and treatment.
2. Staff employment data is held in accordance with Employment, Taxation and Pensions law.
3. Contractors’ data is held for the purpose of managing their contracts.

What is the Lawful Basis for processing Personal Data?

The Law says we must tell you this:
1. We hold patients’ data because it is in our Legitimate Interest to do so. Without holding the data we cannot work effectively.  (Also, we must hold data on NHS care and treatment as it is a Public Task required by law).
2. We hold staff employment data because it is a Legal Obligation for us to do so.
3. We hold contractors’ data because it is needed to Fulfil a Contract with us.

Who might we share your data with?

We can only share data if it is done securely and it is necessary to do so.
1. Patient data may be shared with other healthcare professionals who need to be involved in your care (for example if we refer you to a specialist or need laboratory work undertaken).  
2. Employment data will be shared with government agencies such as HMRC.

Your Rights

You have the right to:
1. Be informed about the personal data we hold and why we hold it.
2. Access a copy of your data that we hold by contacting us directly: we will acknowledge your request and supply a response within one month or sooner.
3. Check the information we hold about you is correct and to make corrections if not
4. Have your data erased in certain circumstances.
5. Transfer your data to someone else if you tell us to do so and it is safe and legal to do so.
6. Tell us not to actively process or update your data in certain circumstances.

How long is the Personal Data stored for?

1. We will store patient data for as long as we are providing care, treatment or recalling patients for further care. We will archive (that is, store it without further action) for as long as is required for legal purposes as recommended by the NHS or other trusted experts recommend.
2. We must store employment data for six years after an employee has left.
3. We must store contractors’ data for seven years after the contract is ended.

What if you are not happy or wish to raise a concern about our data processing?

You can complain in the first instance to us, our Data protection Officer, Nicola Keogh, who  will do her best to resolve the matter.  If this fails, you can complain to the Information Commissioner at  ww.ico.org.uk/concerns or by calling 0303 123 1113.