Dentistry is an essential medical service. It is a priority for the NHS.
Patients are entitled to travel for medical appointments, including dental.
We will be prioritising vulnerable or those with urgent dental concerns.
If you have any dental concerns, you may book in for a face to face appointment with your dentist.
An assessment or full examination will be provided where appropriate.
Please ring in the afternoons when lines are less busy.
The usual NHS fee (£23.80) applies if you pay for your treatment.
You may also e-mail or speak to someone for some advice if you have any concerns and are having to stay at home, this will usually be with your regular dentist or hygienist.
We now have waiting lists and our main waiting list is for treatments that involve a spray.
This includes most permanent fillings and some gum treatments.
Patients on our waiting list will be updated every 3 months.
Attendance will be by appointment due to Covid restrictions.
To support NHS services, it is important that you do not visit hospitals or
A&E departments with dental problems.
Outside of our opening hours or if you do not have a dentist, NHS England provides an emergency service for all patients, please call the Cheshire & Merseyside Dental Helpline on 0161 476 9651. They will assess you and provide advice over the phone which may result in a remote consultation with a dentist.
Frequently asked questions and answers
Why are so few appointments available?
We are needing longer for certain appointments so we can minimise the Covid risk to patients and staff.
This has an impact on the total number of appointments we can offer in a day.
Procedures that require drills and implements that spray water such as fillings and root treatments pose the biggest risk and require extended slots to account for additional set up time and post-treatment cleaning time.
This includes a set period of time, agreed nationally, for droplets in the air to settle before the clean down.
For example, a standard filling used to take around 20 minutes start to finish,
now it can take up to one hour and 15 minutes.
The time required for aerosol generating procedures (AGPs) means we’re already constrained in the number we can offer, and we’re further constrained by the time and resource we need to set aside for urgent cases.
This has led to a growing waiting list for treatments which we’re actively looking to manage.
How are you prioritising patients on the waiting list?
There is a hierarchy of priority:
Urgent cases may require a booked in, less urgent case to be re-arranged.
We do have slots reserved each day for emergencies.
I’ve been waiting several months for treatment. Have I been lost in the system?
If you are unsure, please contact us. We try to update patients every 3 months.
Are you offering routine check-ups?
Unfortunately we are not able to offer them currently. We have to prioritise urgent cases and work through the waiting list of patients who we know require treatment.
If, however, anybody is worried we can arrange for a dentist to speak with them.
When we can start offering check-ups we will let you know.
Can I be reassured that the practice is Covid secure if I come in for treatment?
Yes. See appointment information on our website.
As a healthcare setting, we are far safer than visiting a restaurant or supermarket.
Appointment information during Covid-19
Please and kindly observe the necessary protocols we have put in place for staff and patient safety.
Pre-appointment Screening and Patient Communication
Whenever possible, the appointments will be staggered and prolonged to allow time for thorough cleaning and facilitate social distancing between cases.
Arrival at the practice and the Check-in Process
Restricted Practice Entry
Entry to the practice will be restricted to essential staff and patients by appointments only. We would ask you to attend on your own whenever possible.
Preparation for treatment
Upon completion of your treatment
Patient engagement group
Here at Woodlands Dental Practice we appreciate your frustration at having such limited access to dental services during this pandemic. We sincerely thank you for your understanding and patience.
We’re trying our best to continue to deliver a patient-friendly service and we want to explain what’s in place to ensure people most in need can get treatment.
A new patient engagement group has been inputting into our policies and processes and it is proving invaluable in getting us to consider issues from many perspectives.
The first focus has been on how we can best prioritise patients to reduce our waiting list. We are currently working on how we can improve our triaging system and we will update you on that soon.
YouTube video advice for our patients
Register as a new patient
Our waiting list is currently 9-12 months.
If you do not have a dentist and require urgent dental care, please ring
Cheshire & Merseyside Dental Helpline on 0161 476 9651.
Meet The Team
James Ashley BDS, MFGDP, MDPH
Qualified Liverpool 1998
GDC number 74896
Nicole Conway BDS
Qualified Liverpool 2018
GDC number 277247
Stephen Ellis BDS (Hons)
Qualified Liverpool 1995
GDC number 70959
Nichola Hird BDS MJDF
Qualified Plymouth 2013
GDC number 244783
James Kinsey BSc Oral Health Science
Qualified Manchester 2015
GDC number 258449
Eva Lennox BDS
Qualified Newcastle 2020
GDC number 290452
Clinical Dental Technician
GDC number 147546
Simon O’Hanlon BDS
BDS Qualified Liverpool 1996
GDC number 71824
Deborah Pye BDS
Qualified Liverpool 2013
GDC number 244011
Liza Rozdestvenskaja BDS
Qualified Liverpool 2015
GDC number 257728
We are dedicated to providing high quality NHS dental care to our patients
For both adults and children, we provide dental care under the NHS
Emergency dental treatment – £23.80 This covers emergency care in a primary care NHS dental practice such as pain relief or a temporary filling.
Band 1 course of treatment – £23.80 This covers an examination, diagnosis (including X-rays), advice on how to prevent future problems, and preventative care such as the application of fluoride varnish or fissure sealant if appropriate.
Band 2 course of treatment – £65.20 This covers everything listed in Band 1 above, plus any further treatment such as fillings, periodontal care, root canal work or removal of teeth but not more complex items covered by Band 3.
Band 3 course of treatment – £282.80 This covers everything listed in Bands 1 and 2 above, plus crowns, dentures, bridges and other laboratory work.
Our aim is to find a treatment that meets your needs and is right for you
Composite veneers with Dr James Ashley or Dr Nichola Hird
Composite veneers are quicker. cheaper and less destructive to your natural teeth than porcelain veneers. Prices start from £170.
Our home bleaching kit uses custom trays made from impressions of your teeth.
This allows a gel to safely penetrate the tooth surface and remove stains.
Price starts from £120.
Inman aligner with Dr James Ashley
Straightening teeth in as little as 6-16 weeks. Price starts from £2200.
Invisalign with Dr Nichola Hird
Invisalign treatment is a virtually invisible way to straighten your teeth. A series of clear aligners are custom-made for your teeth to move them little by little. Free consultation available, book your appointment online. Prices start from £2200 for one arch or £2700 both arches.
A variety of options to make your dentures appear more natural
including cosmetic teeth, clear plastic palates and individual designs.
We offer a bespoke service every Tuesday 1pm to 3pm with Andrew Lindley, our experienced onsite clinical dental technician. Free consultations available, price starts from £350.
Cosmetic scale and polish
This simple procedure improves the feel and appearance of your teeth. Price £38.
Monday 8.30am - 12.45pm 1.45pm - 5.30pm
Tuesday 8.30am - 12.45pm 1.45pm - 5.30pm
Wednesday 8.30am - 12.45pm 1.45pm - 5.30pm
Thursday 8.30am - 12.45pm 1.45pm - 5pm
Friday 8.30am - 4.15pm
We are a Data Controller under the terms of the Data Protection Act 2017 and the requirements of the EU General Data Protection Regulation. This Privacy Notice explains what Personal Data the practice holds, why we hold and process it, who we might share it with, and your rights and freedoms under the Law. Types of Personal Data The practice holds personal data in the following categories: 1. Patient clinical and health data and correspondence. 2. Staff employment data. 3. Contractors’ data. Why we process Personal Data (what is the “purpose”) “Process” means we obtain, store, update and archive data. 1. Patient data is held for the purpose of providing patients with appropriate, high quality, safe and effective dental care and treatment. 2. Staff employment data is held in accordance with Employment, Taxation and Pensions law. 3. Contractors’ data is held for the purpose of managing their contracts. What is the Lawful Basis for processing Personal Data? The Law says we must tell you this: 1. We hold patients’ data because it is in our Legitimate Interest to do so. Without holding the data we cannot work effectively. (Also, we must hold data on NHS care and treatment as it is a Public Task required by law). 2. We hold staff employment data because it is a Legal Obligation for us to do so. 3. We hold contractors’ data because it is needed to Fulfil a Contract with us. Who might we share your data with? We can only share data if it is done securely and it is necessary to do so. 1. Patient data may be shared with other healthcare professionals who need to be involved in your care (for example if we refer you to a specialist or need laboratory work undertaken). 2. Employment data will be shared with government agencies such as HMRC. Your Rights You have the right to: 1. Be informed about the personal data we hold and why we hold it. 2. Access a copy of your data that we hold by contacting us directly: we will acknowledge your request and supply a response within one month or sooner. 3. Check the information we hold about you is correct and to make corrections if not 4. Have your data erased in certain circumstances. 5. Transfer your data to someone else if you tell us to do so and it is safe and legal to do so. 6. Tell us not to actively process or update your data in certain circumstances. How long is the Personal Data stored for? 1. We will store patient data for as long as we are providing care, treatment or recalling patients for further care. We will archive (that is, store it without further action) for as long as is required for legal purposes as recommended by the NHS or other trusted experts recommend. 2. We must store employment data for six years after an employee has left. 3. We must store contractors’ data for seven years after the contract is ended. What if you are not happy or wish to raise a concern about our data processing? You can complain in the first instance to us, our Data protection Officer, Nicola Keogh, who will do her best to resolve the matter. If this fails, you can complain to the Information Commissioner at ww.ico.org.uk/concerns or by calling 0303 123 1113.