• Covid-19

    27.9.21

     

    We have now started to recall all patients for routine check-ups,

    patients will receive an email to book in online.

     

    Patients and staff must continue to wear face coverings in healthcare settings, including dental practices.

     

    If you have any dental concerns, you may book in for a face to face appointment with your dentist.

     

    An assessment or full examination will be provided where appropriate.

     

    Please ring in the afternoons when lines are less busy.

     

    The usual NHS fee (£23.80) applies if you pay for your treatment.

     

    We have waiting lists and our main waiting list is for treatments that involve a spray.

    This includes most permanent fillings and some gum treatments.

     

    To support NHS services, it is important that you do not visit hospitals or

    A&E departments with dental problems.

     

    Outside of our opening hours or if you do not have a dentist, NHS England provides an emergency service for all patients, please call the Cheshire & Merseyside Dental Helpline on 0161 476 9651. They will assess you and provide advice over the phone which may result in a remote consultation with a dentist.

     

    Frequently asked questions and answers

     

    Why are so few appointments available?

     

    We are needing longer for certain appointments so we can minimise the Covid risk to patients and staff.

    This has an impact on the total number of appointments we can offer in a day.

    Procedures that require drills and implements that spray water such as fillings and root treatments pose the biggest risk and require extended slots to account for additional set up time and post-treatment cleaning time.

    This includes a set period of time, agreed nationally, for droplets in the air to settle before the clean down.

    For example, a standard filling used to take around 20 minutes start to finish,

    now it can take up to one hour and 15 minutes.

    The time required for aerosol generating procedures (AGPs) means we’re already constrained in the number we can offer, and we’re further constrained by the time and resource we need to set aside for urgent cases.

    This has led to a growing waiting list for treatments which we’re actively looking to manage.

     

    How are you prioritising patients on the waiting list?

     

    There is a hierarchy of priority:

    1. Severe pain and urgent cases, with children, the vulnerable and trauma cases getting highest priority
    2. Cases likely to become worse over time e.g. deep decay or root treatment cases that risk flare up.
    3. Cases that have been temporarily stabilised but require a long term ‘fix’ e.g. a crown

    Urgent cases may require a booked in, less urgent case to be re-arranged.

    We do have slots reserved each day for emergencies.

     

    I’ve been waiting several months for treatment. Have I been lost in the system?

     

    If you are unsure, please contact us. We try to update patients every 3 months.

     

    Are you offering routine check-ups?

     

    We have started to recall all patients for check-ups, patients will receive an email to book in online.

    We are working our way through the back log whilst still prioritising urgent cases and

    patients on our waiting list who we know require treatment.

     

    Can I be reassured that the practice is Covid secure if I come in for treatment?

     

    Yes. See appointment information on our website.

    As a healthcare setting, we are far safer than visiting a restaurant or supermarket.

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We are a Data Controller under the terms of the Data Protection Act 2017 and the requirements of the EU General Data Protection Regulation.
This Privacy Notice explains what Personal Data the practice holds, why we hold and process it, who we might share it with, and your rights and freedoms under the Law.

Types of Personal Data

The practice holds personal data in the following categories:
1. Patient clinical and health data and correspondence.
2. Staff employment data.
3. Contractors’ data.

Why we process Personal Data (what is the “purpose”)

“Process” means we obtain, store, update and archive data.
1. Patient data is held for the purpose of providing patients with appropriate, high quality, safe and effective dental care and treatment.
2. Staff employment data is held in accordance with Employment, Taxation and Pensions law.
3. Contractors’ data is held for the purpose of managing their contracts.

What is the Lawful Basis for processing Personal Data?

The Law says we must tell you this:
1. We hold patients’ data because it is in our Legitimate Interest to do so. Without holding the data we cannot work effectively.  (Also, we must hold data on NHS care and treatment as it is a Public Task required by law).
2. We hold staff employment data because it is a Legal Obligation for us to do so.
3. We hold contractors’ data because it is needed to Fulfil a Contract with us.

Who might we share your data with?

We can only share data if it is done securely and it is necessary to do so.
1. Patient data may be shared with other healthcare professionals who need to be involved in your care (for example if we refer you to a specialist or need laboratory work undertaken).  
2. Employment data will be shared with government agencies such as HMRC.

Your Rights

You have the right to:
1. Be informed about the personal data we hold and why we hold it.
2. Access a copy of your data that we hold by contacting us directly: we will acknowledge your request and supply a response within one month or sooner.
3. Check the information we hold about you is correct and to make corrections if not
4. Have your data erased in certain circumstances.
5. Transfer your data to someone else if you tell us to do so and it is safe and legal to do so.
6. Tell us not to actively process or update your data in certain circumstances.

How long is the Personal Data stored for?

1. We will store patient data for as long as we are providing care, treatment or recalling patients for further care. We will archive (that is, store it without further action) for as long as is required for legal purposes as recommended by the NHS or other trusted experts recommend.
2. We must store employment data for six years after an employee has left.
3. We must store contractors’ data for seven years after the contract is ended.

What if you are not happy or wish to raise a concern about our data processing?

You can complain in the first instance to us, our Data protection Officer, Nicola Keogh, who  will do her best to resolve the matter.  If this fails, you can complain to the Information Commissioner at  ww.ico.org.uk/concerns or by calling 0303 123 1113.